Privacy, Terms and Conditions

By accessing our site, you are accepting the following terms and conditions. In the below Terms and Conditions, we, our, and us means Lorenzo Life.

 

ORDERS

We do our best to ensure that all product information is accurate and current however occasionally errors are made and information becomes outdated, should this happen we will update incorrect information as soon as we become aware of it. Should an error be realised after your order has been processed we will notify you of this via email.

Images of products are actual images of the products that are retailed on our site, however depending on photography lighting and different batches of products, colours may slightly vary to the images shown on our site and no image will identically reflect the colour of the sunglasses, particularly so for our chrome lenses, which photograph slightly different to the actual product.

Our site is updated regularly and we aim to provide availability for all products advertised, however occasionally for reasons outside our control we may be unable to provide one of these products to you after you have made payment, in this situation we will contact you and offer you another product or a refund should we be unable to offer a product to your satisfaction.

See Shipping for all information related to shipping and customs. At time of shipping all risk of loss and damage passes to you upon despatch from our warehouse.

We do not offer refunds/exchanges for change of mind, however please notify us should your product be received faulty or damaged. Please see our Returns page for all information on returns.

 

YOUR PRIVATE INFORMATION

When you purchase something from Lorenzo Life as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you provide us with this personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.

We may disclose your personal information if we are required by law to do so or if you breach our Terms and Conditions.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at everything@lorenzolife.com

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

When you access our site you are indemnifying us from any and all damages, costs, expenses associated with the use of our site.

 

OUR PLATFORM

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We have taken all care in ensuring the information on our site is current and accurate, however we do not provide any implied or expressed warranty of fitness for any particular purpose or merchantability.

Should a Force Majeure event occur that causes a delay of any kind of more than 30 days, we may notify you to terminate your order and/or this Agreement.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our site’s Terms of Service.

 

LINKS ON OUR SITE

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Any link on our site to another site does not mean nor suggest that we sponsor, support, endorse or agree with the values or opinions of that site nor products/information their site contains. 

Connecting a link to our site is prohibited.

 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Here is a list of cookies that we use.

session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our site provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

We take care to ensure our site is not affected by any virus, malware, trojan, worm, etc, however we are not liable for any damage caused to you, your information or your property by our site or any linked site.

 

VISITING OUR SITE

By using this site, you agree to abide by our intellectual property rights and the Copyright Act 1968 (Cth) and are not permitted to do anything which is in breach of this Act nor reproduce, distribute, publish, copy or display anything contained within our site without our prior written permission.

You represent that you are at least the age of majority or a legally consenting adult in your state or province, or country of residence, or that you are the age of majority or a legally consenting adult in your state or province, or country of residence and you have given us your consent to allow any of your minor dependants to use this site.

  

CHANGES TO THESE TERMS AND CONDITIONS

We reserve the right to modify our terms and conditions or privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the site.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

CONSUMER GUARANTEE AND JURISDICTION

We abide by the Fair Trading Act 1987 (WA) and Trade practices Act 1974 (Cth): Parts IVA, V, VA and VC, and Western Australian Law and you agree to submit to the jurisdiction of those Courts.  Should any part of these terms and conditions become outdated, invalid, or in conflict with any Western Australian Law, that section of the terms and conditions is declared null and void with the remaining terms and conditions remaining in full force and effect.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, contact us at everything@lorenzolife.com

Should you ever breach any of our Terms and Conditions we reserve the right to terminate our relationship with you and may refuse to sell you our product or cancel your order. You will be notified should this be the case.